Terms of service

Terms of use

Last updated: 31 July 2026

These terms of use ("Terms") apply when you visit, register on, or make a purchase through the website getrituel.com ("Website"). By placing an order, you confirm that you have read, understood and accepted these Terms as well as our Privacy Policy, Return and Refund Policy, Shipping Policy and Intellectual Property Policy.

1. Eligibility to purchase

To place an order on the Website, you must be at least 18 years old and authorized to enter into binding agreements.

If you are under 18, a purchase may only be made by your parent or guardian or with the express consent of your parent or guardian.

We reserve the right to reject orders where there is reason to believe that the buyer does not meet these requirements.

2. Formation of the agreement

The agreement between you and LYNVO Limited is deemed concluded when you have completed your purchase at checkout and we have confirmed your order by an order confirmation sent by email.

An automatic order confirmation does not in itself constitute acceptance of the order — we reserve the right to reject or cancel an order in cases such as:

  • incorrect pricing due to a technical error or typographical error,
  • that the product is sold out,
  • suspicion of fraud or unauthorized use of a payment method, or
  • that the delivery address is outside our delivery area.

If an order is canceled, any amount paid will be refunded in full.

3. Products and product information

We strive to ensure that all information about our products — including descriptions, ingredients and images — is accurate and up to date. Images are illustrative and colors may vary depending on your screen.

Our products are cosmetic products intended for external use. They are not medicines and are not intended to diagnose, treat, cure or prevent any disease or medical condition.

If you have questions about ingredients, allergies or skin compatibility, we recommend that you contact us at info@getrituel.com before purchase. Information on the Website does not replace medical advice. We recommend that you perform a test on a small area of skin before using a new product.

4. Prices, VAT and fees

Prices are displayed in your local currency. The currency used for your payment is clearly indicated at checkout before you complete your purchase. Shipping costs are charged unless otherwise stated and are displayed at checkout.

Prices are stated excluding VAT, customs duties and import fees.

Our products are shipped from our warehouse in China. This means that your order is imported into your country, and that import VAT and any customs and handling fees are charged in addition to the amount you pay at checkout.

For deliveries to Sweden, import VAT of 25% calculated on the value of the goods including shipping costs applies, as well as a customs clearance fee charged by the carrier. The carrier will contact you before delivery, and the charges are paid directly to them.

For deliveries to other countries, corresponding charges are determined by the authorities in the country of destination.

These charges are determined by authorities and carriers, are payable by you as the recipient and are beyond our control. We recommend that you check the applicable requirements in your country before placing an order.

If you do not pay the charges requested by the carrier, the package may be returned to us. See section 8 regarding uncollected packages.

We reserve the right to adjust prices at any time. The price displayed when the order is placed is the price applicable to your order.

5. Payment

At checkout, you pay by debit or credit card. We accept the following cards:

  • Visa
  • Mastercard
  • Maestro
  • JCB
  • American Express
  • Diners Club
  • Discover

Card payments are processed by our external payment provider. For card payments, the amount is authorized when the order is placed and charged when the goods are shipped. If the payment cannot be completed, we are entitled to cancel the purchase.

Payment is made to LYNVO Limited. The charge appears on your bank statement as RITUEL.

6. Delivery

We deliver internationally. Delivery time, carrier and shipping cost vary depending on the destination and are stated at checkout before you complete your purchase.

The normal processing time is 0–2 business days (Monday–Friday) from placing the order until the package leaves our warehouse. Thereafter, the normal shipping time is 7–10 days. The total delivery time is therefore normally 7–12 days from placing the order.

Delivery times may vary during peak season or in the event of external disruptions beyond our control, including customs delays, weather conditions, transport disruptions or the effects of pandemics and similar events.

Complete delivery terms, including terms for free shipping, are available in our Shipping Policy.

The risk in the goods passes to you as the customer when the goods have been handed over by the carrier to you or to the collection point you selected.

7. Uncollected packages

If you do not collect your package within the period specified by the collection point, it will be returned to us. The same applies if you choose not to pay the customs and import duties requested by the carrier. We will then charge a fee of SEK 149, corresponding to our actual costs for shipping, return shipping and handling.

Failing to collect a package does not count as exercising your right of withdrawal. If you wish to cancel your purchase, you must notify us in accordance with section 9.

Contact us before the package is returned if you wish to have it redirected.

8. Right of withdrawal

If you are a consumer domiciled within the EU/EEA, you have a statutory 14-day right of withdrawal. The withdrawal period is calculated from the day on which you received the product.

To exercise the right of withdrawal, you must notify us of your decision by a clear and unequivocal statement to info@getrituel.com before the withdrawal period has expired. You may use a standard withdrawal form, but this is not mandatory.

In addition to the statutory right of withdrawal, we voluntarily offer an extended 60-day satisfaction guarantee, which also applies to opened and used products. This guarantee is a voluntary undertaking on our part and does not limit or affect your statutory rights.

Complete information about the return address, return process, return shipping costs, and refunds is available in our Returns and Refunds Policy.

9. Complaints and defects in the product

If a product is defective or damaged upon delivery, you should contact us as soon as possible at info@getrituel.com, preferably with a photo of the product and its packaging.

If you are a consumer domiciled within the EU/EEA, you have the right to make a complaint regarding original defects under mandatory consumer protection legislation in your country of domicile. For consumers domiciled in Sweden, the right to make a complaint applies for three years from receipt, with a presumption during the first two years that the defect existed at the time of delivery.

A complaint must be made within a reasonable time after the defect was discovered.

If a complaint is accepted, we will cover the return shipping costs, and you may choose between repair, replacement, a price reduction, or rescission in accordance with applicable law.

10. Customer account

You may choose to shop as a guest or create a customer account. With a customer account, you can track your orders and save your details for future purchases.

You are responsible for keeping your login credentials confidential and for all activity carried out through your account. If you suspect unauthorized use, you must contact us immediately at info@getrituel.com.

We reserve the right to terminate or suspend accounts that are misused or used in violation of these Terms.

11. Force majeure

LYNVO Limited is not responsible for delays or failure to perform caused by circumstances beyond our reasonable control, such as war, natural disaster, pandemic, government action, strike, supplier shortages, transport disruptions, customs handling, fire, or failures in IT or communication systems.

In such events, the delivery period will be extended to a reasonable extent, and we have the right to withdraw from the agreement without liability for compensation, in which case any amount paid will be refunded.

12. Processing of personal data

We process your personal data in accordance with the EU General Data Protection Regulation (GDPR) and applicable data protection legislation. Information about what data we collect, how we use it, how it is transferred outside the EU/EEA, and what rights you have is available in our Privacy Policy.

13. Intellectual property rights

All content on the Website — including trademarks, logos, product names, texts, images, graphics, design and software code — is owned by LYNVO Limited or used with permission.

Full terms are available on our intellectual property page.

14. Disclaimer

The Website is provided as is. We do our best to ensure that the Website is available and free of errors, but we cannot guarantee uninterrupted operation. LYNVO Limited is not liable for indirect or consequential damages that may arise from use of the Website, except as required under mandatory consumer protection legislation.

15. Links to third parties

The Website may contain links to external websites. LYNVO Limited is not responsible for the content of such pages or for third parties' processing of your personal data.

16. Amendments to the Terms

We reserve the right to update these Terms at any time. The latest version is always published on the Website, and the date of the latest update is indicated at the top of the document. For orders already placed, the Terms published at the time of the order shall apply.

17. Applicable law and dispute resolution

These Terms and all purchases made through the Website are governed by the laws of the Hong Kong SAR.

If you are a consumer domiciled within the EU/EEA, this choice of law does not affect the protection you have under mandatory consumer protection legislation in your home country. Such rights cannot be waived to your detriment.

In the event of a dispute, we always try to find a solution together with you. Please contact us first at info@getrituel.com and we will get back to you within 24 hours on weekdays.

If we cannot reach an agreement, you as a consumer domiciled in Sweden may contact the Swedish National Board for Consumer Disputes (ARN), www.arn.se. We follow the recommendations of the Swedish National Board for Consumer Disputes (ARN). If you reside in another country within the EU/EEA, you may contact the corresponding dispute resolution body in your home country.

18. About us

The website getrituel.com and the RITÚEL trademark are operated by:

LYNVO Limited Company registration number (Companies Registry, Hong Kong): 79413436 Business Registration Number: 79413436-000-12-25-7 Registered address: Room H18, 4/F, Century Industrial Centre, 33–35 Au Pui Wan Street, Fotan, Sha Tin, Hong Kong

Email: info@getrituel.com Phone: +1(813) 391-7120

Customer service: Monday–Friday, 08:00–20:30 (CET) Response time: normally within 24 hours on weekdays

19. Contact

LYNVO Limited Room H18, 4/F, Century Industrial Centre, 33–35 Au Pui Wan Street, Fotan, Sha Tin, Hong Kong

Email: info@getrituel.com Phone: +1(813) 391-7120 Customer service: Monday–Friday, 08:00–20:30 (CET)