Shipping policy
Shipping policy
Last updated: 31 July 2026
We want your order to reach you quickly, safely and without surprises. Here you will find all the information about how our delivery works.
Overview
| Detail | Information |
|---|---|
| Delivery area | Sweden, Norway, Denmark, Germany, France, Ireland, the Netherlands, Spain, the United Kingdom, Canada, Australia and New Zealand |
| Shipped from | Our warehouse in China |
| Shipping carrier | Metooda, with local delivery in your country |
| Processing time | 0–2 business days (Monday–Friday) |
| Delivery time | 7–10 days after the order leaves the warehouse |
| Shipping fee | Varies by country — see table below |
| Free shipping | For orders over the specified threshold per country — see table below |
| Tracking | Sent by email when the order leaves our warehouse |
| Customs and VAT | Added upon delivery — see section 5 |
1. Delivery area
We currently deliver to the following countries:
Nordic countries: Sweden, Norway, Denmark Other Europe: Germany, France, Ireland, the Netherlands, Spain, the United Kingdom Rest of the world: Canada, Australia, New Zealand
Unfortunately, we do not currently ship to other destinations. If we cannot deliver to your address, you will not be able to complete the purchase at checkout.
2. Where we ship from
All orders are shipped from our warehouse in China with Metooda, which is responsible for international transport. The final leg to your door or collection point is handled by the local postal service in your country.
This affects two things you should be aware of before placing an order:
- Delivery time is longer than for domestic delivery — see section 3.
- Customs duties, import VAT and handling fees are charged upon delivery to your country and are paid by you as the recipient — see section 5.
We want this to be clear before you shop, so that you know the total cost of your order.
3. Processing time and delivery time
Processing time: 0–2 business days (Monday–Friday) from the time you place your order until the package leaves our warehouse. Orders placed on weekends or public holidays are processed on the next business day.
Delivery time: normally 7–10 days from the time the order leaves our warehouse.
Total delivery time is therefore normally 7–12 days from the date of order.
Delivery times may vary during peak periods (for example, Black Week, Christmas and the post-Christmas sale), in the event of delays in customs processing, and in the event of disruptions involving our shipping partners that are beyond our control. During pandemics, extreme weather or other extraordinary events, delivery times may be extended further.
We always deliver no later than 30 days after the order, unless we have expressly agreed otherwise with you.
You will always receive an order confirmation by email immediately after completing your order. If you do not see a confirmation, check your spam folder or contact us at info@getrituel.com.
4. Shipping cost
The shipping cost depends on the country you order to and is always displayed at checkout before you complete your purchase.
| Country | Shipping fee | Free shipping from |
|---|---|---|
| Sweden | 39 SEK | 430 SEK |
| Norway | 39 NOK | 430 NOK |
| Denmark | 29 DKK | 330 DKK |
| Germany | 3,90 EUR | 38 EUR |
| France | 3,90 EUR | 38 EUR |
| Ireland | 3,90 EUR | 38 EUR |
| The Netherlands | 3,90 EUR | 36 EUR |
| Spain | 3,90 EUR | 36 EUR |
| United Kingdom | 2,90 GBP | 30 GBP |
| Canada | 5,90 CAD | 59 CAD |
| Australia | 5,90 AUD | 62 AUD |
| New Zealand | 7,00 NZD | 78 NZD |
The amounts are stated in the respective country's currency. The free shipping threshold is calculated based on the order value before shipping costs and refers to the price of the goods at checkout.
5. Customs, import VAT and fees
As our products are shipped from China, your order is imported into your country. This means that import VAT and any customs and handling fees are added on top of the amount you pay at checkout.
For delivery to Sweden, import VAT of 25% calculated on the value of the goods including shipping costs, as well as a customs clearance fee from the carrier, will be added.
For delivery to other countries, the corresponding fees are determined by the authorities in the recipient country.
The carrier will contact you before delivery, and the fees are paid directly to them, not to us. These fees are determined by authorities and carriers and are beyond our control.
We recommend that you check what applies in your country before placing an order.
If you do not pay the fees requested by the carrier, the package will be returned to us. See section 10 regarding unclaimed packages.
6. Order tracking
When your order has left our warehouse, you will receive a delivery confirmation by email with a tracking link.
Tracking is handled via Metooda and is transferred to the local postal service when the package reaches your country. It may take up to 48 hours before the tracking information starts being updated. During transport, there may be periods without new updates, especially while the package is passing through customs. This does not mean that the package is lost.
7. Risk for the goods
The risk for the goods passes to you as the customer when the goods have been handed over to you or to the collection point you selected. If the goods are damaged during transport before then, we are responsible for the damage.
8. Damaged package
Is your package damaged upon receipt:
- Photograph the package immediately - both the outside and the contents.
- Contact us at info@getrituel.com as soon as possible, preferably within 7 days of receipt, and attach the order number and photographs. Contacting us later does not affect your statutory rights.
- You may choose whether you want a replacement delivery at no cost or a full refund of the order, including the original shipping fee.
9. Lost package
If your package has not been delivered within the promised time:
- First check the tracking information.
- If the package still does not arrive, contact us at info@getrituel.com.
We follow Metooda's claims procedures. A package is normally considered lost 21 days after the last tracking update. Once the package has been confirmed as lost, we offer you the same options as for a damaged package: a replacement delivery at no cost or a full refund.
10. Unclaimed package
If you do not collect your package within the period specified by the collection point (normally 7–14 days), it will be returned to us. The same applies if you choose not to pay the customs and import duties requested by the carrier.
To cover shipping, return shipping, and handling costs, we charge a fee of SEK 149 in such cases, in accordance with our Terms of Use.
To avoid this, contact us before the package is returned, and we will help you redirect the delivery.
Please note that an unclaimed package does not constitute exercising your right of withdrawal. If you wish to cancel your purchase, you must notify us in accordance with our Return and Refund Policy.
11. Incorrect delivery address
You are responsible for ensuring that your delivery address is correct at the time of ordering. We cannot be held responsible for delayed or missed deliveries resulting from an incorrectly entered address.
If you discover that you entered the wrong address, contact us immediately at info@getrituel.com. If the order has not yet been shipped, in most cases we can change the address free of charge.
12. Return of delivery
Information on how to return an item, where it should be sent, and who bears the return shipping costs can be found in our Return and Refund Policy.
13. Contact
Questions about delivery, tracking, or damaged packages:
Email: info@getrituel.com Telephone: +1(813) 391-7120 Customer service: Monday–Friday, 08:00–20:30 (CET) Response time: within 24 hours on weekdays
LYNVO Limited Room H18, 4/F, Century Industrial Centre, 33–35 Au Pui Wan Street, Fotan, Sha Tin, Hong Kong